Guest Services & Volunteer Operations Manager (Full-time or Near Full-time)
Organisation
Crossroads Foundation
Volunteering period
16/07/2026 - 17/07/2027
Location
Tuen Mun District
Application deadline
12/07/2027
Description
You will oversee reception, group bookings and operational support, ensuring every visitor experiences a warm welcome while helping teams across Crossroads access the volunteers they need.
Key responsibilities:
Lead Guest Services - Ensure a welcoming experience for volunteers, visitors, donors and partners; Oversee reception standards and enquiry handling; Improve responsiveness and service quality; Use feedback to drive continual improvement.
Manage Group Volunteering Programmes - Oversee booking systems and volunteer scheduling; Coordinate volunteer group experiences; Work closely with departments across Crossroads; Improve group hosting capacity and volunteer experience.
Strengthen Operations - Improve office procedures and workflows. Ensure smooth daily operations. Develop practical systems that reduce duplication and inefficiency. Support a high-functioning volunteer services office.
Lead a Team - You will oversee: Reception Team. Group Booking Administrator. Office Operations Administrator.
Location
Tuen Mun District
Schedule
Volunteering
16 Jul 2026 - 17 Jul 2027 10:00 - 17:00
Everyday
Additional Information
Cause
- Community development
- Crisis support
- Poverty alleviation
Service recipient
- Children & youth
- General public
- Refugees & asylum seekers
Volunteer role
- Administrative support
- Business, finance & project management
Age requirement
- 30 - 80
Language
- English
Remarks
- Ideal Candidate - Strong people leadership experience. Customer experience, hospitality, operations or event management background. Excellent communication and organisational skills. Process improvement mindset. Comfortable juggling multiple priorities. Passion for serving people and creating welcoming environments. If you can commit to 4+ days per week, for a minimum of 6 months, we would love to hear from you! (We can be a bit flexible, but longer commitments do help as this is a key role within our team. Please let us know if you have any questions.
- The source of the above information is from Social Career.
- Source details may be updated from time to time. Please refer to the VMP for the most up-to-date information.
- In the event of any inconsistency or conflict between the information on this platform and the VMP, the information on the VMP shall prevail.
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